Frequently Asked Questions

Orders are processed within 1-2 business days. Delivery takes 7-12 business days after processing. Total time from order to delivery is typically 8-14 business days.

Shipping is $9.99 for orders under $99. Orders of $99 or more ship free.

We currently ship to the United States only.

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Contact us immediately at support@padelmetro.com if you need to make changes. We can modify or cancel orders before they ship, but once shipped, changes are not possible.

If tracking shows no movement for 14 days, contact us. We'll work with the carrier to locate your package or send a replacement.

You have 30 days from delivery to return unused items in original packaging. Items must be in new condition with all tags attached.

Email support@padelmetro.com with your order number and reason for return. We'll provide instructions and the return address.

For defective products, we provide a free return label. For change-of-mind returns, you are responsible for return shipping costs.

Once we receive your return, refunds are processed within 10 business days. The refund will go back to your original payment method.

All rackets come with a 6-month warranty against manufacturing defects. This does not cover damage from normal use, misuse, or accidents.

Email support@padelmetro.com with your order number, date of purchase, photos of the defect (front and back of racket), and a description of the issue.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Yes. Our store uses SSL encryption and all payments are processed through secure, PCI-compliant payment processors. We never store your full credit card number.

Your card is charged at the time you place your order.

Focus on your skill level, racket shape (round for control, diamond for power, teardrop for balance), weight, sweet spot size, and materials. Beginners benefit from lighter, round rackets with a large sweet spot.

If you play defensively, look for round-shaped rackets for better control. Aggressive players may prefer diamond shapes for extra power. Teardrop rackets suit all-rounders with a blend of control and power.

Round rackets offer more control and are ideal for beginners. Teardrop shapes provide a balance of control and power. Diamond shapes deliver maximum power and are best for advanced players.

Yes. Lighter rackets (340-360g) are easier to maneuver and better for beginners or players with arm fatigue. Heavier rackets (365-390g) offer more power but may be harder to control.

Carbon fiber is stiff, powerful, and durable—ideal for advanced players. Fiberglass is softer and more forgiving, which is great for beginners. The core foam (EVA) also affects control and feel.

Low balance provides control and is suitable for beginners. Medium balance offers a mix of control and power. High balance delivers more power and suits aggressive or advanced players.

The right grip size ensures comfort, control, and minimizes injury risk. Most handles are standard length but can be customized with overgrips.

Beginners should opt for control and comfort. Intermediates can experiment with control and power. Advanced players often select rackets based on style, spin, or technical benefits.

Tennis players often prefer heavier, power rackets with high balance. Squash players might favor lighter, more maneuverable rackets.

A well-maintained racket lasts 1 to 3 years, depending on play frequency and care. Carbon rackets generally have longer durability.

Store your racket in a protective cover, avoid high heat or moisture, and regularly replace worn grips to prolong its life.

Lighter rackets with softer cores and anti-vibration designs help reduce the risk of arm injuries.