Privacy policy

Last updated: December 14, 2025

This Privacy Policy describes how Padel Metro (padelmetro.com), operated by Lamplod LLC, collects, uses, and discloses your personal information when you visit or make a purchase from our site.

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

📧 Email: support@padelmetro.com
📞 Phone: (302) 314-5634

Lamplod LLC
651 N Broad St, Suite 201
Middletown, DE 19709

Information We Collect

We collect different types of information depending on how you interact with our site.

Information You Provide

When you make a purchase, create an account, or contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (credit card numbers are processed securely and not stored by us)

Information Collected Automatically

When you visit our site, we automatically collect certain information about your device and browsing activity:

  • IP address
  • Browser type and version
  • Time zone
  • Operating system
  • Pages you view and products you browse
  • Search terms you use on our site
  • Referring website
  • How you interact with our site

This information is collected using cookies, log files, web beacons, and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Communicate with you about your order
  • Provide customer support
  • Screen orders for fraud or risk
  • Improve our website and services
  • Send marketing communications (if you opted in)
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information.

We share your information with service providers who help us operate our business:

Shopify

Our store is hosted on Shopify. They process your order and payment information. You can read Shopify's Privacy Policy here: https://www.shopify.com/legal/privacy

Payment Processors

Your payment information is processed securely by third-party payment processors. We do not store your full credit card number.

Shipping Carriers

We share your name and shipping address with carriers to deliver your order.

Google Analytics

We use Google Analytics to understand how visitors use our site. Google Analytics collects information about your device, browser, IP address, and browsing activity. You can read Google's Privacy Policy here: https://www.google.com/intl/en/policies/privacy

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Legal Requirements

We may share your information to comply with applicable laws, respond to legal requests (such as subpoenas or court orders), or protect our rights.

Advertising

We may use your information to show you targeted advertisements on other websites. This includes:

  • Sharing information about your site activity with advertising partners
  • Using cookies and pixels to track ad performance
  • Participating in Shopify Audiences (a privacy-safe advertising tool) to reach potential customers

You can opt out of targeted advertising:

Cookies

Cookies are small files stored on your device when you visit our site. We use cookies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Process checkout
  • Analyze site traffic
  • Improve your browsing experience

Types of Cookies We Use

  • Essential Cookies: Required for the site to function (shopping cart, checkout, login)
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect your experience on our site. For more information, visit www.allaboutcookies.org

For a full list of Shopify cookies, visit: https://www.shopify.com/legal/cookies

Do Not Track

Some browsers send "Do Not Track" signals. There is no industry standard for responding to these signals, so we do not alter our data collection practices when we detect such a signal.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Order information is retained for our records unless you request deletion. For information on requesting deletion, see "Your Rights" below.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure SSL encryption on our website
  • Encrypted payment processing
  • Limited access to personal information

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have certain rights regarding your personal information.

All Users

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, contact us at support@padelmetro.com

Email Marketing Opt-Out

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at support@padelmetro.com

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: You can request details about the personal information we collect, use, and share
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt Out: You can opt out of the sale of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

We do not sell your personal information.

To submit a request, contact us at support@padelmetro.com. You may designate an authorized agent to submit requests on your behalf.

We will verify your identity before processing your request, typically by confirming information associated with your account or order.

International Visitors

Note: While we currently ship only to the United States, visitors from all countries may browse our site. This privacy policy applies to all visitors regardless of location.

If you are visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate. By using our site, you consent to the transfer of your information to the United States.

If you are a resident of the European Economic Area (EEA) or other regions with data protection laws, you may have additional rights:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise your rights, contact us at support@padelmetro.com

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@padelmetro.com and we will delete that information.

Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a new "Last updated" date.

We encourage you to review this policy periodically.

Contact

Questions or concerns about this Privacy Policy? Contact us:

📧 Email: support@padelmetro.com
📞 Phone: (302) 314-5634

Lamplod LLC
651 N Broad St, Suite 201
Middletown, DE 19709